Let’s get you
back to work.
Start with your product and the email used for your account or purchase. We support you by email, phone, and SMS text message.
Voice & text support
Our dedicated company support number is +1 (910) 479-9321. You can call or text this number directly from your phone. An automated assistant provides 24/7 product information and routing, backed by our team for human follow-up on business days. Voice calls and SMS text messages are both active (messaging campaign profile is currently undergoing carrier MNO review). Standard message and data rates may apply.
Accounts and subscriptions
Your JE Horizon account holds software access and available billing controls. Line account and billing uses your separate Line sign-in. If you purchased through Microsoft Store, manage that purchase through your Microsoft account.
What to include
- Product name and Windows version, if relevant.
- The exact error message and what you were doing.
- Purchase channel: Microsoft Store or direct website purchase.
- A screenshot with personal or customer details removed.
Never email, text, or submit passwords, sign-in codes, full card numbers or license secrets. Support is reviewed on a best-effort basis; this page does not promise a response-time SLA.
Privacy and accessibility
Use the subject “Privacy request” or “Accessibility feedback” when emailing support@jehorizon.com. You do not need an account to contact us.
Line messaging
SMS permission is separate from account registration and payment. Review the public SMS program and caller-consent information. A missed call alone is not permission to send a text.
Purchases and refunds
See purchases, cancellation and refunds. Do not buy the same subscription through two channels unless you intend to keep both.