Line Service Terms

This is the service agreement between J.E. Herizon LLC (d/b/a JE Horizon) and the shop. For a paid plan, accepting these terms at Line signup and completing Stripe Checkout activates the selected subscription, subject to any required service setup. Product terms at line.jehorizon.com/legal/terms.html still apply.

1. Parties and appointment

“JE Horizon”, “we”, and “us” mean J.E. Herizon LLC, a North Carolina limited liability company, 1930 Club Pond Rd #1061, Raeford, NC 28376. “You” and “Shop” mean the legal business named on the public opt-in form.

Only to the extent included in your selected plan and separately authorized, you appoint JE Horizon to provide the communications services described in the product terms. Voice receptionist and forwarding services are available only on plans that include them; Alerts does not authorize customer messaging or voice receptionist services. This appointment does not supply customer SMS consent or authorize shared-brand customer texting. Voice forwarding does not itself forward or authorize SMS.

2. Identity of SMS

JE Horizon’s own program identifies JE Horizon and covers account/support messages and opted-in owner alerts. Contractor customer messaging must identify the contractor and use its separate brand, campaign and dedicated number. Do not advertise the JE Horizon program number as your customer SMS number.

3. Letter of authorization

You authorize agreed voice forwarding and receptionist operations. Contractor customer messaging requires separate written authorization, registration and documented customer permission. Agency authority is not consumer consent.

4. Your disclosure duty

You will disclose that unanswered calls may be handled by JE Horizon. Do not state that calling constitutes SMS consent. Customer-facing SMS disclosures belong to the separately registered contractor program.

5. Consent

A call or missed call does not by itself grant SMS consent. Your service agreement and optional owner SMS choice are separate. Customer-initiated SMS may permit relevant replies within the applicable registered business program; it does not enroll callers in this owner-only program. No purchased, scraped or cold lists. Contractor approval cannot replace customer permission.

6. 10DLC program disclaimer

SMS Terms govern JE Horizon Account & Owner Alerts. Your optional choice enrolls only your mobile, not your customers. We may manage a separate contractor brand/campaign under separately agreed terms; this MSA does not activate that service.

If you choose SMS, you agree to recurring automated JE Horizon account/support messages and owner alerts from +1 (910) 595-8132. Frequency varies. Msg & data rates may apply. Consent is not a condition of purchase. STOP to cancel, HELP for help. Opt-in data is not shared for marketing. Optional public opt-in · Privacy Policy.

7. STOP and HELP

STOP, CANCEL, END, QUIT, and UNSUBSCRIBE revoke consent platform-wide for JE Horizon. You will not work around opt-outs. HELP routes to support@jehorizon.com.

8. Fees and activation (Step 1)

Free Core Desk is $0 with no card, setup fee, or trial. Alerts is $9/month, billed when purchased, with no setup fee or trial. Text-Back is $29/month after its 30-day software trial, with $29.99 setup due at purchase. Starter is $49/month and Pro is $79/month, plus $29.99 setup when applicable; a 30-day Starter software trial requires one paid Text-Back month, and a 30-day Pro software trial requires two paid Text-Back months plus one paid Starter month. These later-tier trials are not automatically granted at first signup. The $29.99 fee covers internal onboarding and messaging-compliance work; it is not a representation of a mandatory government or carrier charge. Optional add-ons are a dedicated number at $5/month, Webchat at $15/month, and Ads & Growth software at $49/month on Pro, with media spend at cost under the separately authorized budget. Stripe Checkout shows the selected charges and renewal terms before purchase. Signup and payment do not themselves grant SMS consent, carrier approval, or customer-messaging permission. Service activation depends on the selected plan, required registration, and authorized configuration. Caps and overages follow product terms.

9. Data

Mobile numbers and opt-in data are not sold, rented, or shared with third parties or affiliates for marketing. You receive the lead for that job in Desk. You do not receive a marketing list of everyone who called any shop on the platform. Privacy policy: jehorizon.com/legal/privacy.html.

10. Acceptable use

• No unsolicited marketing, SHAFT-C content, debt collection without a separate written program, or lead-gen blasts.
• No using JE Horizon numbers to evade a carrier ban on your other numbers.
• Keep legal name, EIN-equivalent facts, published phone, and website accurate.

11. Indemnity

You indemnify J.E. Herizon LLC against claims arising from lists you provide, false business facts, failure to disclose JE Horizon on your public surfaces, or your violation of TCPA, CTIA, or carrier rules.

12. Term — canceling the subscription ends this contract

These Line Service Terms begin when you accept them and complete the paid subscription checkout. A scheduled cancellation takes effect when the current paid period ends, as confirmed in billing. When the subscription ends, these Line Service Terms and the associated service appointment end. There is no leftover agency appointment, no “we’ll keep covering overflow,” and no on-behalf SMS after the subscription has ended. When it ends we stop caller texts, stop owner alerts on this program, and stop answering as your receptionist. You must remove call forwarding from +1 (910) 595-8132. STOP lists and legal holds survive. We will not run unregistered traffic in your shop’s name after cancel.

13. Governing law

North Carolina law, without conflict-of-law rules. Courts in North Carolina.

14. Contact

support@jehorizon.com · jehorizon.com/support/ · +1 (910) 479-9321 (company support, not the receptionist DID).